Once you have made a payment, you will be notified via email with an invoice, delivery note and tracking number. Please allow 2-3 days maximum for this e-mail to arrive. Especially if the order was placed at the weekend. Delivery is made by Deutsche Post and then by your local post service. All orders are shipped from Bonn, Germany. Currently we do not offer express shipping except within Germany.
We offer free shipping worldwide for all orders over 70€. In all other cases shipping cost is 7€.
Shipping estimates are based on dates provided by shipping couriers and shipping times may vary depending on shipping location. Delays experienced by shipping couriers, credit card verification processes, customs holds & other external third parties are outside of our control.
All orders are shipped from our distribution center in Bonn, Germany. From day of dispatch estimated delivery time is:
- Germany: 1-3 working days
- EU & Switzerland: 3-5 working days
- Russia: 8-16 working days
- Rest of the world: ca. 10-15 working days
TAXES & DUTIES
Customers purchasing from a country outside European Union may incur a small import duty or tax. These costs are NOT included in the final purchase price. Customers will be charged for the purchased items and shipping costs only. Import duty or tax costs for customers outside EU will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
Items will be shipped with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.
Please note that in some cases, shipping to outside the EU might take longer than 15 working days. This is due to customs reserving the right to hold on to parcels, which deslunettes has no influence on.